How We Protect Your Information

Introduction

This Privacy Policy explains how Inter National Help Day collects, uses, stores, and protects the personal information of donors, volunteers, and visitors who interact with our website. By using this website or submitting any form on it, you agree to the practices described here.

Yeh Privacy Policy batati hai ke hum kis tarah donors, volunteers aur visitors ki maloomat jama, istemal aur mehfooz karte hain.

Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details such as your name, phone number, email address and city, when you donate, volunteer, or contact us.
• Donation details, including the amount, program, and payment method used (we do not store full card numbers — these are handled by our payment partner).
• Volunteer application details, including your preferred role, availability, and any experience you share with us.
• Technical information such as browser type, device, and pages visited, collected automatically through cookies and analytics tools.

How We Use Your Information

We use the information collected to:

• Process your donation and send you a receipt or acknowledgement.
• Contact you regarding your volunteer application and coordinate placements.
• Share updates, impact reports, and appeals related to programs you’ve supported (you can opt out at any time).
• Improve our website, services, and field operations.
• Meet legal, regulatory, and audit requirements applicable to registered non-profits in Pakistan.

Donation & Payment Data

All online payments are processed through secure, third-party payment gateways and banking partners. We never see or store your complete card number, CVV, or online banking password on our own servers. We retain only the transaction reference, amount, and donor contact details necessary for receipts, tax records, and donor communication.

Volunteer Applications

Information submitted through our volunteer application form (name, phone number, city, preferred role, and availability) is used solely to evaluate your application, contact you for orientation, and place you with the appropriate field team. This information is shared internally only with our volunteer coordination staff and relevant team leads.

Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can disable cookies through your browser settings; some parts of the site may not function as intended if you do so.

Sharing Of Information

We do not sell or rent your personal information to any third party. Information may only be shared with:

• Payment processors and banks, strictly to complete your donation transaction.
• Government or regulatory bodies, where required by law or during official audits of a registered non-profit.
• Service providers who help us operate the website (e.g. hosting, SMS/WhatsApp messaging), bound by confidentiality obligations.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may, at any time:

• Ask us what personal information we hold about you.
• Request correction of inaccurate information.
• Ask us to stop sending you communications or delete your contact details, subject to any legal record-keeping requirements for donation receipts.

To exercise any of these rights, please contact us using the details at the bottom of this page.

Children’s Privacy

Our website and donation/volunteer forms are not directed at children. Volunteer applicants must be at least 16 years old, and any applicant under 18 requires a parent or guardian’s consent before being placed on a field assignment.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will always reflect the most recent version. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: info@internationalhelpday.com
• Phone / WhatsApp: 03214021727
• Phone / WhatsApp: 03004436229
• Address: 1-Nasirat Road, Bahar Colony, Near S-Block Model Town, Lahore